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06 Dec 2018

The User Experience Matters in Aged Care Software – Read to know why

When it comes to developing any kind of software, user experience matters the most. All the leading software companies are developing their applications and software keeping in mind the needs and requirements of their customers. The ultimate aim of any software is to provide an enjoyable experience for the user. Whether it is the aged care software system or food management system, if the user experience is not good, the software is not worth it.

In the next part of this blog, we will what is user experience and how improving the user experience in the aged care software systems, companies can bring in more sales and profit.

Difference between user experience (UX) and user interface (UI)

If we sum up things, user experience (UX) is achieved by using a central design approach where the needs, requirements and perceptions of the users are kept in mind. Look at the following questions that can answer whether the software provides the user with a good user experience or not:

  1. Does the software relax the user or frustrated him?
  2. Is the software easy to use?
  3. Is the software time-consuming or easy to navigate?

On the other hand, user interface (UI) is one element of the overall user experience of the software. UI can be termed as the software tools and the interface components that decide whether the user is enjoying the software or not. A clean and pristine UI would call for a simple yet attractive design and a lucid structure, which helps the user to access the entire features of the software easily.

Importance of a good User Interface in the aged care sector?

The main advantage of a good user experience in the aged care software system is that it helps to boost productivity with the help of a software that is simple, clean and easy to understand. When the users can access the software with minimum clicks, the work is done at a faster rate and they will have more time to focus on the other important tasks like providing high-quality care. A simple user experience will help even those people to work on systems who are not used to working on computers. Moreover, the company can save on the training costs as well.

Which functions and designs are essential for users?

One should never make assumptions over the functions and designs of the software and the experts suggest to take feedback from all the contenders of a software. Specifically, when we talk about the aged care software systems, the software company can take feedback from clients, stakeholders and members of its own team to know what are the main requirements for this particular software. The call on the functionality would vary from software to software. Some software would demand a lot of hit and trial at the back end whereas, a few projects would demand a lot of interaction with the users and observe how they are finding the software and make changes according to their tastes and demands.

A developer needs to step into the shoes of the user to understand what he/she is anticipating from the software. You can observe them using your software and you can ask as many questions as you can to gain a deep understanding of their needs out of the system.

The technology is not constant and it will keep on amazing the users till eternity. The aged care software system providers are here to deliver the best care management to their clients. They ensure that the software caters to a user-centred design and put the people at the forefront always.

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Written by Chirag Joshi Founder & owner of HDS.

Chirag Joshi is the founder & owner of HDS. Chirag possesses over 12 years of experience in Aged Care industry. Having worked as an aged care chef for a long time he understands the complexity & challenges to maintain residents diet profile, food safety records, food labelling, procurement invoicing procedures & staff rostering. Chirag has also completed a Bachelor in Computing with major in multimedia & system design. He has developed number of systems to help provide efficiency in aged care and also help eliminate paperwork and manual processes.

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